Frequently Asked Questions
How can I change my user name, password, or contact information?
Click the "Your Account" text link at the very top of every page. This will take you to your information you submitted when you signed up. Enter your current password, make the necessary changes and click save.
Why was my credit or debit card declined?
If your card has been declined, please ensure that:
- your credit card is either a Visa or Mastercard credit or debit card.
Note: bank cards may not be accepted. Check guarantee cards are not accepted.
- your card has an expiration date of the current month or later
- your credit card number has been entered correctly (no dashes or spaces)
- the address associated with the card matches the address you've entered into the form
- the 3-digit security code on the back of your card is entered correctly.
Who to contact for help
phone: (425) 831-8163